Tuesday - We finally get fed up that our TV reception is fuzzy on several channels (including the channel Survivor is on). Its watchable, but a bit snowy. We call the cable company and schedule a tech.
Wednesday - Tech shows up and tells us there is a problem with the main that is causing a weak signal. There may be problems inside as well, but he won't know until they replace the main. Another guy, another appointment.
Thursday - "outside" tech shows up and replaced the main. By the time he is finished, we have no reception at all and no internet. Supposedly, he starts over and put in more cable, but still nothing. He claims that everything outside is set up properly, so it must be inside.
At this point, we call the cable company to ask them what our options are and basically, the only option we have is to schedule an indoor tech to come again. They assure us that "everything will be okay after that appointment", even after we explain to them that we had pretty good reception before the outdoor tech was there, and had absolutly nothing after they left. Time Warner customer support reps aren't hired for their intelligence. Should have gone immediately to the supervisor...
BTW - speaking Spanish has its advantages, because we confronted the guy that we knew his partner had yanked on the cable when he wasn't supposed to and could it have been damaged? We are told there is no way. They also laid the cable out across the street to measure and it was run over a few times. In theory, this shouldn't matter, but I still have no reception...
Friday - Appointment time comes and goes. They can't find the person scheduled to come, so they call a different guy. He shows up and, sure enough, tells us that the main is bad. He hooks a modem up at the street tap and gets great reception. Moves it to the other end of the main and gets nothing...
Saturday - We now have a "rush" on our job and the outdoor tech is supposed to come back. Outdoor tech gets the request and tells dispatch that he's already been there and done the work. After at least 4 hours on the phone (indoor tech also called his supervisor who contacted the supervisor of the outdoor tech) with supervisors who assure us that they can't do anything, we finally get one to call us back and tell us, "they should be there before 7:00". Oh, we've also been told by this time that the crews don't work Sunday or Monday.
Now, just to give a bit more perspective, we have cable modem, so not only do we not have TV, we also don't have Internet and my wife is taking an online class with homework due on Friday and Sunday. She has to impose on the neighbor to get the Friday work done.
We finally get the outdoor tech back over and the indoor tech was competent enough to want to do everything he could to help, so he goes out of his way to show up on Saturday while the outdoor tech is there. This time, they measure down the sidewalk and we watch them thread it.
By the time they are finished, we finally have everything back to normal.
Bottom line, however, is that I missed the premier and I really don't have any way to see it at this point, so I'm going to have to watch the "last time" this week as well as the catch up show to see anything that happened.
I did see who was kicked off, but I don't know anything about these people yet...