Dear Comcast @Home Customer:
I am pleased to announce that Comcast has reached an agreement with Excite@Home, pending approval from the Bankruptcy Court, that provides you with uninterrupted high-speed Internet service. Comcast's first priority is to provide you with reliable and high-quality service. This agreement also will ensure a smooth transition from your current service to an improved, all-Comcast managed Internet service in the weeks ahead.
Comcast High-Speed Internet will provide you with the high-speed, always-on connection you've come to enjoy. This new Comcast service also will offer improved reliability, customer support and features, such as "e-mail from anywhere" with web-based e-mail and an innovative storage solution for MP3s and photos.
We will provide you with notification and instructions on how to convert your account to Comcast High-Speed Internet before we introduce service in your area. In addition, Comcast will continue to provide you with regular updates on our toll-free hotline at 1-888-433-6963 and on our website at
http://www.comcastonline.com/info.htm.
Having this agreement in place is an important piece to ensuring a smooth transition to Comcast High-Speed Internet. We appreciate your loyalty as a customer and apologize for any inconvenience you have been caused in the last week. We will continue to aggressively strive to provide you the best high-speed Internet service and support possible. Thank you for choosing Comcast.
Sincerely,
David Juliano
Senior Vice President, Comcast Online Communications
I suppose there won't be any more problems then.